Shipping Policy - JewelryMarine.store
Thank you for visiting and shopping at JewelryMarine.store. Following are the terms and conditions that constitute our Shipping Policy.
Shipment Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note that during peak seasons or promotional events, processing times may be slightly longer. We appreciate your patience and understanding.
Shipping Destinations
We are thrilled to offer worldwide shipping. No matter where you are, we can bring our beautiful jewelry to you.
Shipping Methods and Costs
We partner with reliable postal and courier services to ensure your precious items are delivered safely. Shipping costs are calculated at checkout based on the weight of your items, the packaging, and your delivery destination.
United States:
- Standard Shipping: 8-12 business days | Flat Rate: $9.99 | Free on orders over $99
- Express Shipping: 5-8 business days | Flat Rate: $19.99
International:
- Standard International: 10-20 business days | Costs calculated at checkout.
- Expedited International: 5-10 business days | Costs calculated at checkout.
Please note: Business days do not include weekends or national holidays.
Customs, Duties, and Import Taxes
For international orders shipped outside of the United States, please be aware that you are the importer of record.
Any customs, import duties, or taxes imposed by your country's government are the sole responsibility of the customer. JewelryMarine.store has no control over these charges and cannot predict what they may be. We recommend contacting your local customs office for more information before placing your order.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). You can use this number on the carrier’s website to follow your package's journey.
If you have an account on our store, you can also log in to view your order status and tracking information.
Shipping Address
Please ensure your shipping address is entered 100% correctly. We are not responsible for orders shipped to an incorrect or invalid address provided by you. If a package is returned to us due to an incorrect address, we will contact you to arrange re-shipping. Please note that additional shipping fees will apply.
Package Lost or Stuck in Transit
JewelryMarine.store is not liable for any packages that are lost or experience significant delays once they have been handed over to the shipping carrier and a tracking number has been provided. We will, however, do everything we can to help you locate your package with the carrier.
If your tracking information shows that your package was delivered but you have not received it, please first check with your neighbors and your local post office. If the package is still missing, please contact us within 7 days of the recorded delivery date, and we will assist you in opening a investigation with the shipping carrier.
Damaged Items
We take great care in packaging our jewelry to ensure it arrives in perfect condition. In the unlikely event that your item is damaged during shipping, please contact us immediately at [insert your email address, e.g., netlajidui@gmail.com] within 48 hours of receiving your package. Please include photos of the damaged product and the original packaging. We will work with you to find a swift resolution, which may include a replacement or refund.
Policy Changes
We reserve the right to amend this shipping policy at any time. Any changes will be promptly reflected on this page.
Contact Us
If you have any questions about our shipping policy, please don't hesitate to contact our customer service team at netlajidui@gmail.com.